and so guys if you are new okay inside of the e-commerce profit tribe please
definitely take some time to go into the group and introduce yourself read our
welcome post every single day we're doing something inside of the tribe
there's a post for you to interact on there's something to be done and some
connecting to do inside the track every single day today the lead post today was
actually to share your offer so if you want to share what you do which is with
the tribe your current offer your current sale your current link and you
want to support mix and mingle see what other people are doing give others the
opportunity to see what you are doing that it's a perfect post to do that so
guys go out there and make sure that you engage on that post today so guys as you
know I visited Camp Coon a couple weeks ago and me and my husband went to Cancun
celebrate our fifth year anniversary I appreciate all of the congratulations
that came from you and everybody that's in my life and in my relationship I mean
know about my relationship in my life thank you so much for congratulating us
it was a beautiful time and I want to tell you a little bit about that
experience I want to share with you guys and I also want to share with you what I
learned from my trip there so guys y'all know and you're kind of laughing because
I say what goes on in Cancun stays and Cancun and there are some things that I
wish I could have left behind but I could not okay things have been going a
little crazy in my life ever since I left Cancun I left camp Coon I couldn't
really get my stomach together TM I couldn't really get that together I
ended up kind of getting with the doctors described as virus or cold I
completely lost my voice afterwards so your girl is just kind of been warned
the struggle bus my skin broke out just a lot of things weren't going right with
me I think I had too much fun over there
and can't cone Mexico so I want to talk to you guys a little bit about that
experience as you guys I show her dad your Mila how
you just gonna put my business out there in the street girl haha I did hey
Bridget welcome in so guys as you're coming in live with me announce yourself
let me know that you're live with me today so guys listen I went to Cancun
okay and we actually booked our trip this time through a travel agency okay
we booked a trip through a travel agency and um they said today we're gonna take
care of everything our reservations and everything when we got to the resort
guys we found out number one that we were at the wrong riddling that's right
I said it we arrived at the wrong resort now both
resorts had the same exact name the resort that we were supposed to arrive
to was 11 hours away it was across the country but they had the same exact name
so instead of the travel agency booking us at Cancun they booked us in Puerto
Vallarta which was 11 hours away from Cancun where we were okay so here we are
after getting off the plane getting excited getting ready to get started
with our activities we arrived at the wrong location and the right location
was 11 hours away now the trip had already been paid for the airfare
already paid for we didn't plan on purchasing new plane tickets to fly in
supports over laksa so I'm like jesus take the wheel you're gonna have to fix
this this is crazy of course y'all know I was hitting the
fan I was really really upset so what happened was they couldn't transfer the
reservations from one resort to another resort that were not connected so the
first night they said we'll go ahead and stay here cuz it's late we can figure
things out tomorrow but this Resort is $500 a night okay
$500 a night to stay there so we had to bite the bullet and pay $500 to stay at
the resort our first night guys so I really
I'm feeling it we went out for tacos ate our tacos and then we went to bed
because your girl was just disappointed that night so the next day long story
short they were able to work it out some kind of miraculous way Jesus did
take the wheel I would say we were able to connect reservations and we were able
to stay at the resort that we were at you know for free basically not for free
but it was paid for they were able to transfer reservations so from there guys
it was a wonderful and beautiful state we ate at this lovely buffet all the
food was freshly cooked I love the food guys every single night there was a show
the resort was pretty much like a city inside of itself okay and for days guys
we have been tried to get off of the resort to go out to the excursions and
stuff because I went it off of this resort I wanted to go through the Tulum
ruins and I wanted to see different things and Cancun hey Laval welcome in
but we could not get off the resort hey Karla no matter how hard we try the bus
left us jameelah you want something else but you telling the truth I did love the
food but the food y'all did not love your girl I have a very sensitive
stomach guys and I've been to Cancun once before I got very sick the first
time and unfortunately it happened to me again y'all it happened to me again
so um you know we missed the bus a few times where the bus left us we weren't
able to get off of the resort when we wanted to so we were just kind of stuck
there I mean it was a beautiful place to get stuff y'all but your girl wanted out
I wanted to go out and do something I felt like I was missing something it was
a very interesting experience in Cancun I am NOT the camping type I'm not the
woods type and to be honest I'm not the outdoorsy type I do enjoy the elements
outside of my house walking around my community but when it comes to putting
up a tent and camping and encountering bugs and live animals
I'm not at the zoo it shouldn't be going down okay so one experience we were
sitting for lunch eating tacos again and eating chips tonight they don't call
them nachos over here but your girls Baltimore down eating nachos and and
pico de gallo and all that we're sitting there we're eating I look up and it
looks to me like a monkey jumps out the tree so I'm screaming at the table and
everybody's looking at me and the waiter is like see like what's wrong and I said
what is that guys it was an anteater ran right past
my table Pillman it ran right past my table and
the wait the wait the waiter was like oh that's he had a name for him he had a
name pico de gallo what's that sauce called pico de gallo whatever
Jameel okay but the anteater ran right past my table it was two up and close
and personal for me okay I don't need the petting zoo where I eat now if you
are okay with the elements and you do fine with that kind of stuff I salute
you and I don't have any problems with you but I'm not the person that she want
inside of the camping game because I don't do that kind of stuff okay in the
bowl then I was eating the nachos out of was a very old artifact it was beautiful
but then I noticed that ants were crawling out of the bowl so basically I
realized really quickly the resort was kind of almost in a jungle and any time
you ate just know that you had to eat along with the bugs you had to share
your table with the bugs prophetís okay so I'm sure that pico de gallo thank you
for educating me professor I really appreciate it child let me tell you the
bugs were crawling out of the pot that I was eating out of the ants they took
their place at the table I might as well pull out a chair for them and so were
the wild birds and I called him wild birds they were eating a table with us
as well so I took out my my drama queen card I was very much a drama queen while
I was there I was requesting certain seating I was requesting
under the fan wherever we went to eat and those people they were looking at me
like seriously princess needs to go back to the castle
okay I know and it was very beautiful and the food was very very fresh but
there were a lot of bugs a lot of animals in a lot of birds wild boars
feasting amongst us okay so we finally got off the resort guys I'm going to get
to my point we actually went to the tulum ruins we
went to taste tequila at a tequila factory we went to they gave us cigars
Mexican cigars they took us around a jewelry tour with real silver and jewels
and I actually got these two little arm jewels here silver jewels here that I
actually um you know just had to buy something so I bet my husband's on back
to get me what I wanted and I ended up getting this stuff from the jewelry
store that they took us to so yeah every place in Cancun isn't like that
jameelah we actually did not stay on the hotel district now where we stayed was
beautiful it was gorgeous it was top-of-the-line resort however that's
right pico de gallo with a side of books okay with a side of books so that's how
we got down we stayed in the jungle the resort we were in was actually in the
please don't laugh at me okay and I'm actually pretty good with Spanish we say
in the Maya Riviera the Maya Riviera which is outside of Cancun very jungle
like okay but anyway by the time we got outside of the Maya Riviera and we drove
to the tool everyone's we went to tour the tequila factory and we got jewelry
we went to see the gold in the silver and the jewels and all that kind of
stuff and they got a sub i we ended up guys at the tulum ruins so Mike
Ariane's was this it was beautiful there some of you guys saw the pictures of us
at the Bruins and you liked and you love them and all of that kind of stuff right
you went there to jameelah it was awesome right um so but the toilets
didn't have no seats now I'm not saying I'm gonna sit on strange toilet seats
but what I am saying is that they didn't have no seats and the bathrooms didn't
have no toilet paper you had to buy your own toilet paper the lizards were
jumping over my feet like squirrels and it was very very high hat okay and your
girl couldn't make it and I all I could think while I was out there you've been
there too prophetess was that if I passed out who is gonna come and get me
because we out here in the wilderness and we've been walking for a long time
through these ruins and I don't see no phones and I don't see no people who
work here but other than that y'all the trip was beautiful it was quite the
experience I'm very grateful for the lifestyle that I live I'm grateful for
my toilet seat and I'm grateful for my toilet paper and I'm grateful for the
squirrels and the regular birds and the trees that I have here because that was
quite the tropical experience I absolutely did love it though guys and I
would love to go back however I may need to get something from my doctor before I
go so I don't get sick again so guys I want to share with you about customer
service and cake I learned a lot while I was in Cancun
and I definitely did observe and let me tell you the one thing that I did
observe guys while I was there so customer service guys it was one a whole
nother level in Cancun a whole nother level and sometimes I often talk about
what happened to businesses who loved to service their countries here in America
what's up with that here in the states I always wonder why don't people here want
my money when I walk into a business they don't greet me they just expect me
to find what I need and going and get out give me your money and get out when
I take a phone call and it's a professional phone call the person on
the other end has no respect and no regard for me even when I shop online
and I email customer service I can't even get a basic hello what's happening
guys to our customer service yes Edward it's been outsourced
and that's part of it but not just say I don't think that some of these business
owners are really in it for the people okay that they are servicing oh that's
right you mail I know you don't beg people to take your money girl
absolutely not and I'm getting that way as well I'm
getting that way as well like if I walk into an establishment guys and I'm not
greeted a certain way and I'm not addressed a certain way oby that's
another problem no training so guys what's that one thing that just itches
your ears that just itches your is that you just can't stand when you go to a
business put that down there in the comments and let's get the discussion
going so one thing that I can't stand profit is I can't stand to walk into and
establish in it and I'm not greeted I'm not asked how can I help you
I'm not told that welcome good to see you today
I'm old fashioned I guess huh am i old-fashioned y'all for wanting that
type of treatment when I'm spending my green and my green is just as good as
anybody else's Oh Edward Edward likes to see a smile Oh B he can't stand to see a
nasty attitude and I don't care what kind of service that you are in whether
you're in full service ways whether you flipping burgers or fries whether you're
working at Best Buy you're selling smart phones whether or not you are gardening
and you're working outside and your hats whether or not you're cutting hair or
whether or not you're sweeping the floor in the bathroom I don't care what you do
you chose to take that job so everything that you put your hands to if you want
it to prosper you need to come with the best positive
cute and represent yourself in the company that you're working for Wow and
that's just what I believe in and that's the way I want to be regarded and
treated when I shop is that too much to action is that too much to ask
Bridgette not greedy but that's right I hate not being greedy but yet you're
being pushy about me buying something and you following me around the store
like I'm going to take something stop it okay so those are some of the things
that I hate as well not the case guys in Cancun and I want to share that with you
okay number one and I want for us all to learn from these experiences and see how
we how can we implement some of this excellent customer service that I
received in Cancun in our own business number one guy they go out of their way
to help you they go out of their way to help you they don't send you away to
find something you know how you in Walmart this is another thing that
itches my ears you know how you in Walmart and you ask for something
my daughter's kind of go to the bathroom where's the bathroom oh I'll wait in the
back of the store to the right a little bit cross from aisle five back there or
you go to another store and you ask where something is and they say that way
that way could mean anything it's ten aisles that way and I get lost
and I gotta find somebody else 2x basically here what I experienced
here a lot is nobody wants to come from where they are that's right Carla no one
wants to come out from where they are to greet you they don't they don't want to
come out from where they're currently standing to help you very rarely will
somebody come from behind the counters they come with me let me show you but I
got that every single time I ask for directions
in Mexico they came behind where they were to take us where we needed to go
okay at the airport you know how they're trying to sell you and bum-rush you with
all of those tourist packages the guy who sold us our first tourist package
profit rosiness is that that burns her up oh yes property
definitely the very first person that sold us our very first tourist package
guys he offered to pick us up from the hotel
with a bottle of tequila in hand and tickets to a show free tickets to a show
he said he would personally come and get us
that's how serious these people are about getting this green okay when you
ask them oh where is the restaurant how do we walk there oh let me show you let
me show you guys was one of the most frequently used lines that I heard there
while I was in Mexico was let me show you it wasn't go there to find it
it was let me show you let me lead the way every person that worked there that
you walk by they did this they put their hand to their chest and they shook their
head and you know what we kept saying like you know me in Tyrell well my
husband kept saying uh-uh get on with you to Carla he kept
saying what does that mean and I said I really think that means that you know
it's a pleasure to serve you with my heart I serve you everybody there put
their hand on your chest and they did this my head nod and before I left I was
doing it too every time I pass somebody I was like this every time I know that
my head and I put my fist to my chest to your it was it was it rubbed off on me
okay it was contagious the love there was contagious so instead of you just
giving your customer instructions how about we show them how about we actually
lead the way one thing I liked in our group oh that's another group lawyer
mercy I'm mixing and mingling but I'm just gonna say it since I already put it
out there in Jamila's group okay Jennifer she works with jameelah with a
lot of the social media she manages the light of the post and she's actually in
the premium community and different things I'm getting my communities
confused lord have mercy but hey she need a team however one thing that I
like was somebody came under the post I know you like that jameelah somebody
came under the post and asks a question and you know what Jennifer did she went
ever courted a quick video to help her so she
didn't just say Wow go google it well this is what you need to do she said let
me show you she said let me show you and that is what I got and that left such an
impression when we go out of your way to show your customer how I can't say isn't
that amazing jameelah I can't tell you just how many people yes profit is yes I
can't tell you how many people came from behind the counter to take me and show
me oh you want to know where the bathroom is let me show you let me hold
video tutorials Iran she sure did and I love it I love it
let me take your hand and let me lead the way isn't that what being an
influencer is all about isn't that what being a business owner is all about
that's right o be having a heart enough to really serve your customer to say you
know what I'm not gonna just tell you how to do it I'm gonna lead by example
I'm going to show you because when you start to show them they start to show up
more and support your business because your effort guys it goes a long way so
hashtag let me show you number two y'all they give to get they give a
little to give them actually they give a lot to get a little they give a lot to
get a little a lot of them are not paid very much but they give you an
experience they give you an experience yes o me say that's right more about
they give you an experience so not only did they take us to the tulum ruins but
they also took us to hey faith they also took us to the tequila factory and they
let us taste as much as chocolate wine and tequila
as your girl wanted and it was a little too strong for me and I cost and I
cleared my throat a little bit but I was trying to handle it they gave me as much
tequila as I wanted that's right prophetess let me show you yes Carla and
then they took us to the jewelry store they didn't pressure us to buy but they
gave us a tour around the whole jewelry store and then they stood us all up in
lies and they gave all the ladies free gifts and they were like these little
Mayan symbols on a little silver dollar looking plate and they told us what it
meant okay so they showed us an experience and I honestly guys almost
felt obligated to buy and I left with these two little necklaces and loaded
down with cigars in tequila they sold me okay I had to buy from them because I
got such great regard such respect and such great service
so guys they give to get they give you a true experience right yes Oh be such a
blessing they give you such a great experience that guys even though I did
get sick and all that kind of stuff the bubble guts and lost my voice is some
more stuff when I came back guys I'm gonna go back because I fell in love
with Mexico I fell in love with Mexico number three guys it is truly their
pleasure to serve you they show you that and they tell you that every time they
have an opportunity to serve you it is your pleasure not one time that I
have to put a napkin in my lap not one time that I have to pull out my own
chair not one time that I have to find my own way or open my own door not
beneath these services around here at home how many people pulling out my
chair at home opening doors for me and taking me places okay in my own house
I'm just joking but the service was awesome and every time we ate a meal or
we patronize any place they told us yes OB it is my pleasure man to serve you
they conversate it with us they didn't just serve us they wanted to
know where we were from yes UNITA tea they wanted to know where
we were from what are you here are you celebrating something always your
anniversary three and once they got win then it was
our anniversary we had those those tail swans how they make swans out of the
tails and chocolates spread all over the bed and the dresser every night every
since they got when it was our anniversary they went out of their way
to make our experience special when it seemed like everybody in that resort
knew that it was our time to celebrate isn't that awesome how can you use the
gift of giving right to make your customers feel appreciated can you write
your customers a thank-you note can you mail them all a personalized handwritten
thank-you note can you go out of your way to maybe give your customers a
coupon or a free gift how can you let your customers know that if all the
places in the entire world that you could have shopped with that you could
have serviced you stopped by and you shot with me you trusted me you brought
my training you listened to me right you purchased my product out of all the
people you could have purchased from you purchase from Dallas Gordon how can I
show you that I appreciate you right so that's another thing guys they don't
care and the last one guys before I go is they don't care how long it takes to
fix what's broken so everything is not gonna be perfect in your customer
service you're not gonna be perfect and I am very much of a perfectionist guys I
want for everybody to like me I want for everybody to love me and I want for
everybody to be happy when someone buys my training or coaching or someone buys
from one of my ecommerce stores even when it comes down to my friends and my
family members it matters to me that my friends say she is a rock star friend I
love her oh my god when I went through this or when I went through that Dallas
was there holding me down down I want to be that woman that's important to me
that I'm that girl I want to be that rock star friend I want to be that wife
that everybody raves about wanna be that mom that everybody loves I
want to be that person I want to be that businesswoman that everyone looks up to
and what's the pattern themselves after I want my word of mouth to be off the
chain I want people talking about me it matters to me and I'm gonna if i sat up
here and said to you I don't care what people say about me I don't care about
how you guys feel about me I would be lying
I very much wear my heart with my sleeve and I do care thanks Obi I do care that
you guys are happy with my training I care that when you buy for me you're
like oh my god this is so much value I love you for this I actually changed my
business I actually turned my business around because I brought your training
that's the effect guys that I want to have in the world and it matters to me
it matters to me right these people in Cancun don't they don't do everything
perfectly it breaks my heart when I fall short sometimes a customer service my
god I had one young lady to book a strategy call with me guys and I forgot
twice I was so busy that when my calendar went off on my phone I was
doing other stuff and you know what I felt bad because that made her feel like
I don't respect her time it also would leave the impression that I'm not
serious about my business but guys guess what
sometimes we're all gonna fall short of the mark
sometimes my customer service it isn't perfect sometimes people aren't happy
with me what about you you know sometimes I don't do everything right
sometimes I get frustrated with my results sometimes I get frustrated with
the group I want you guys to talk I want to pose I want you guys to show up and
you don't and I'm not coming down on you I'm just saying it makes me feel like
I'm not doing enough okay so we all go through that and those people owned up
to their mistakes okay every time we had a problem we had to wait at least 30
minutes to an hour in the lobby guys they were slow and they didn't really
see know what they were doing and it wasn't
it is frustrating right jameelah and it was frustrating however their
willingness to spend time with you they didn't rush you away from the desk I
don't care if you ran out of toilet paper guys however long it took for them
to fix it they were there holding your hand until it was done they were not
impatient okay and I don't think that your customers expect for you to be
perfect I just think that your customers expect for you to fix it to be patient
and loving and kind while doing so and having the attitude that no matter how
long it takes for me to resolve this please bear with us we are going to get
this resolved we're gonna get this resolved I know I love second chances
when I mess up with a customer when I mess up with a friend and I'm not the
perfect friend or family member today I would love for you just to give me
another chance to prove to you that I can that I can be there okay and that's
acceptable for a lot of customers as well so guys I'm cut this is coming to a
close as you're coming in on this replay guys please say hello to me this replay
isn't going anywhere it's gonna be here as well as place on
YouTube to the YouTube channel okay so if you're coming in on the replay please
do definitely go check it out leave me a comment let me know that you were here
with me today once again my name is Dallas gordon ecommerce cache queen and
marketing success strategist guys you don't have to struggle because i'm here
to help you to dominate i'm here to help you to create new opportunities online
for yourselves guys i encourage you to join in the conversation in the group
guys get in those group posts communicate with one another support one
another i am here for you but help me to help you guys by showing up I really
appreciate you guys I love you guys I appreciate all your support in the group
currently right now my current class which is my live class for the year guys
is the magnetic mindset it's my last course and I want to set you up for
success in fourth quarter by teaching you the very same mindset skills that I
got to explode my income ghost guys I want for you to do the same I want you
to sell online with the facts and you do so without a positive mindset so if
you guys can visit vit um dot L wanna forward slash magnet -
mine I want to see you guys in the class and we're gonna rock it out class starts
next Tuesday night I would love to have you in their lives it's still at a
wonderful sale price so guys I want to see you in there
thanks for about and thanks Chris let's give our customers some cancun mexico
customer service let's go for it guys let's rock it out what can you what did
you learn from this today guys that you can apply to your own business what and
be short just pay it forward and share this group and add some people with
their permission and invite some people in let's get this cash and rock out
fourth quarter you guys have a wonderful blessed Wednesday I'll see you guys
throughout the week in the group bye
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