Starting today, all services are fully active
But ... but ...
No, wait, wait, wait, I ...
I never told you to activate it, plus I do not even have that savings account enabled.
I´m sorry if the english subtitles are not the best, I am doing this at 2 am the night before the video goes live.
I´ve been getting this call for several days
it is a fraudulent call
I have already taken the call and what you´re about to see next
The phone number is 3057341228
I have already received the call several times, they have all of my information
For some reason they do not have my email address ...
you will see next what the call was about
I looked up the number on the internet before getting the call ...
everybody says they´re scammers
they do this with a lot of banks in Colombia, in this case they say they´re with Colpatria Bank
They must be one of these companies that purchase information and start calling people in order to see what they can get
They were trying to get 23000 on a monthly basis out of my savings account
for something I didint even requested
I do have an account with Colpatria but it has not been activated yet
So... this is what happened during that call
(cellphone ringing)
I´m getting the call now, let´s see what happens
hello...
(no answer)
Hellooo...
(No answer...)
Hellooo...
Good evening, may I speak to Mr. Simón?
Him speaking, who am I speaking With?
Mr. Simon, you´re speaking with Milena Sánchez commercial advisor for Colpatria Bank. How are you?
I doing very well, how are you?
Great, thanks for asking
This call is being recorded for quality purposes
The reason for the call is to let you know about a new service Colpatria has in its portfolio
as you have a savings account with us...
...from now on you´ll have access to a doctor and a nurse
they will take care of you in your own home
we are going to do urine, glucose and blood tests
Respiratory, nebulization and physical therapy
and you´ll get a wonderful ambulance coverage nationwide
with how many people do you live with?
with five (just 2 other people really)
The 5 of you are going to get the same attention
We will have assistance for your home: electricians, plumbers, etc., etc. (I was lazy to write it all down)
75 services in total
The only thing the Bank is asking you to pay is 150 pesos per person per day
That means you´ll only pay 23000 pesos per month fot the 5 of you
You´ll get all of this services in: *says my full address*
We´ll send you all the information you need to know to your email
what's your email address?
don´t you have it with the rest of my data?
No, we have to update the email address, it is the only thing we update
one question, is all of this a service provided by the bank or by a third party?
we are in an alliance directly with colpatria but the responsible is Colpatria (Id didint made anysense in spanish either)
IGS is going to be the medical company that´s going to provide you with the services
as far as we know Colpatria is a financial entity
IGS is the one in charge of providing Colpatria with the health services
the 23000 pesos is a monthly charge per person or is it the total for the 5 of us?
you have not understand me Mr Simon, it is 23000 for the 5 of you including taxes.
you´re not going to pay anything else you are getting an exclusive offer by the bank
Normally, medical care costs 25,000 pesos per person.
you would pay about 125000 for the 5 of you
But this is an EXCLUSIVE BENEFIT the bank is giving you so you´ll only pay 23000 for the 5 of you
why do I get this benefit'
the bank has SELECTED you
you´re one among a few customers the bank selected
so you get to know the health portfolio the bank currently has
ok?
we can´t give the benefit to every single customer as the quality of the service would be decreased
medical care starts just fine but...
when a lot of people have access to it the service quality goes down automatically
everything gets delayed, the doctorse, nurses, ambulances, etc.
The bank has decided to star with a few selected customers (How lucky am I!)
To provide this serivces so it can be much more effective
what´s the name of the company that provides this services?
IGS
IGS premium assistance in alliance with Colpatria
is there any number where I can get in touch wih IGS?
sure! we´ll give you ll the lines!
We´ll send you the whole portfolio to your email address
and through an sms you´ll get the lines sou you can get in touch with us
in case you have any questions or any doubts about your assistance
the numbers are 018000954582 and 5114582
what´s your email address Mr. Simon?
simon-gomez@yahoo.com (not my real email address)
great! it is important for you to know that everyone is going to be taken care of with your ID number
it the only thing they´re going to be asked for
you´ll see the recurring monthly charge in the savings account ending in ****
but you wont see it reflected until your next statement, starting today all of the services are fully activated!
but.. but...
No! wait, wait!
I never told you to activate it, I don´t even have that savings account enabled
(awkward silence)
did you cancelled that savings account?
No, I haven´t activated it, that´s it.
(awkward silence)
It shows active here in the system though...please let me know wether you´d like the service or not
That´s why I asked you for a phone number, in case I want to call you back
You can only take the benefit in this one call
as I've told you this is an exclusive benefit
we´re only allowed to make one call
is that so? but I´ve received this same call multiple times
No, it is just one call
I´m not taking the service and please stop calling me
k bai
Bye
she got mad (lol)
The reason why I took the call, knowing it was a fraudulent call was in order to make a public complaint sort of
they call from several lines but it is always 305734 something
I´ve beeen called several ties from the same line
supposedly i was a super select premium customer
that I was within a few customers that were ellegible for this service
they were calling in order to make sure the information they had was right
I dont know how they have it but what made me laugh was the fact she got mad
k bai
you could tell how upset she was
I saw about 50 complaints online about this number only
and there are several numbers doing this
so if it happens to you in Colombia take into account that
every bank has authorized communication platforms
if the bank gets in touch with you it is not going to ask for your personal information
that happens when you get in touch with them or when you go to the bank itself
that´s when and where you give your personal information to the bank
that´s what I wanted to share today
fun experience though
I already knew what was going to happen so that´s why Im sharing it
One last thing about that call, last thing I recorded was about an hour ago
within that timeframe I did a little bit more research
The bank does provide the service they were offering me
through that same company IGS
which stands for Integral Group Solutions
however, even though it is a true stablished company
I was trying to get in touch with them and they do not answer the phone
I called the bank and they told me they do not offer this service proactively
they have a line for this premium assistance and you have to call in order to get it
the bank is not going to call me asking for information in order to provide the service
I have to call them and ask them about it
this lady was indeed offering a legitimate service
but she wasnt doing it so in a legitimate manner
Maybe she didint even worked for the bank or IGS
I do not know how they have my information
the most important thing is to never give out your information if they're calling you
it's weird
mostly if they say "you´re a premium customer and you were selected among a few others"
They ust call everybody and try to get whatever they can in their favor.
as you could see I never told her to activate the service
however she was going to take my money and I said No
that's it
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