Hi, Albina! Hello! Could you introduce yourself and tell
about your group of companies? Of course, I represent the company gransy.cz
Czech Republic, we are the domain registrar worldwide.
Our company gransy.cz owns several projects such
as Subreg.cz, Regtons registry, Regnames.ua
and so on. Each project is dedicated and aims to certain market
for example, Subreg.cz is more like for sub-registrars, Regtons registry
and the Regtones project is for resellers. The project Regtons registry is a brand new one.
Project that provides opportunity
for those who want to present themselves on the market not as a registrar, but already as a registry.
meaning, we provide and such. We also have a project Regnames.ua -
it's the registration of domains in Ukraine, it's such a door for us as for
Czech company into the Russian-speaking markets. Meaning, you are presenting there
hosting and are a registrar at the same time. Could you tell
a little about the particular qualities of domain registration in the Czech Republic, as far as
it's hard to become a registrar and what kind of general rules exists?
Of course. As for how to become a registrar, generally registration of
domains in the Czech Republic for the end users, is different from
classic, that is customary in Russia or in those states,
post-Soviet countries. How it is different? Registration in the Czech Republic
is more European already and does not require all
those papers, that bureaucratic paper work that is required
in our states. Change of ownership or renewal is a little easier, yes? I will tell,
what is the main difference and benefit for us, which simplifies work for us,
as registrar and for end users? That they have everything automated, i.e.
end user, for example, you are Filip, you want to renew a domain,
this is done literally in few minutes, you just send a request,
it is processed automatically, i.e. you don't have to wait.
This simplifies our work as for a registrar. for our support department
and of course for you, i.e. You do not need to wait. The same goes for transfer
domains and all other transactions. And if comparing with Ukraine for example?
As for Ukraine, for example, 5 years ago let's say, it was
pretty complicated. They required a lot of paperwork
not even accepting electronically, i.e. it was necessary to send,
normal transfer or change of ownership—everything had to be signed on the paper
and sent by regular mail and it wasn't even a fact that it was going to reach recipient
unsealed and safe. We know about such things :) As for now, they are transferring to this
European model that simplifies, clearly,
our work and things for our customers and we are very happy about it.
We hope that they will be in this progress and they will have everything
automated, it will work fast, efficient and easy
both, for us as for the registrar and for our clients. In Czech Republic, what support
is wanted: in Russian, in English, or in Czech? As for the Czech Republic, if
it's a czech client or for example customers of the neighboring state,
like Slovakia (they understand Czech), so support
is in Czech language if it's Russian-speaking clients, of course they
expect when there's a man in support who can
speak Russian or if from Ukraine - Ukrainian language.
English language, classics, everyone understands, but there is an age difference in those.
If someone doesn't understand, then you need the person who can
explain it to him. How many .cz domains are registered approximately?
Is there at least a million domains? 200 thousand? More? More than 300+ thousand.
Roughly, more than 300+ thousand Czech domains.
And I wanted to ask, when people buy domains, they ask for support,
Is this support mostly 24/7 or business hours is enough? Of course they want
support 24/7, and weekends, days and nights, in the rain and in the storm,
a man who will always answer their questions and help!
Also, they like using social networks for obtaining support help, like
Facebook, Instagram, so that you have there a man who constantly sits and responds
on their requests, on problems or just help,
advise what to do in any situation. About the currency - you have
one currency in the country is easy for everyone, it's clear? In the Czech Republic itself, there are Czech koruna,
also we accept euro, american dollar,
Czech koruna. And payments are done via what payment gateways? Which one is popular?
Bank transfer, or is it cash? Online payments, cards, bank transfers, if no other possibility, Paypal.
If this is a Russian-speaking market
or client, then it's WebMoney, this is what they use and want, also
Cryptocurrency, but currently it's not very popular.
Is Czech market still growing or is it already full, and Shared Hosting has nowhere to grow?
It grows and it evolves, also they are starting to go outside
beyond the borders of the Czech Republic and Slovakia. Now big potential is seen in Russian speaking
markets, because it is a big problem for European
nation to enter this market without knowing languages:
Russian, Ukrainian, Kazakh, etc. It is very hard, that's why
they are now working on it, also for them Africa is such an interesting market
which is also developing in this direction and
follows the latest trends, let's say so, And people from the Czech Republic, they prefer
to buy hosting in the Czech Republic, or still trying to get it somewhere in Amsterdam, in Germany, somewhere
where it's super mega developed or? Depends on customer preferences,
someone buys in the Czech Republic, someone outside,
it's European Union, therefore noone really distinguishes the difference if
it is bought in Germany, in the Czech Republic, or in Amsterdam -
as if in one country for them. How often global brands
are advertising in the Czech Republic? Like Hosting Europe, GoDaddy, Wix -
such big guys, do you often see their ads in the Czech Republic or it is more like
an exception? This is an exception! You don't often see ads.
A person working in the industry, of course will know about it
but there's no big advertising marketing company.
What is the average price for Shared Hosting in Czech Republic? Around 50 korunas. It is roughly speaking
around few euros or dollars? Yes, a couple, like 2-3 dollars. Do people prefer cheap
hosting or do they still want more quality?
Are these guys price buyers who will do everything to and take the
cheapest hosting or they still compare and can take more expensive, where the quality is better?
Different customers exist, for ones the quality is paramount and they
willing to pay any price just the quality
to be on high level, but also there are those for whom
the price, is the main point, the cheaper the better. It depends on customers
Are website builders very popular in the Czech Republic or they
are only beginning their way? Very popular,
and popular? Because not every person can create his own site from scratch.
It requires certain skills and abilities, therefore such companies
are very popular in general in whole Europe. Could you say a little bit
about your company's know-hows, why or what your Shared Hosting or
your registrar, why the group of your companies stands out in the market?
Some of your know-hows, that, others might not have? I'll probably start with
the fact that we were the first Czech company generally in the Czech Republic, which received
ICANN accreditation, it was in the distant 2010, so showed up on the market with
the point that we are the first registrar and everyone already knew about us. Our last
know-how is the development of the Regtons registry, we are
providing not as a registrar, but as a registry for
certain endings. Our latest know-how is our white labeling system
and AnyCast. Could you tell a little about what white label is,
what exactly do you mean? This is firstly directed to resellers and for large
companies i.e. we provide them full package, in order
to become a registrar and enter this market.
Roughly speaking, so that they can be Registrars under their own brand?
Yes, under their brand. we provide a complete package, i.e.
their brand, their page - they can do what they want with it,
we only help them in this. Regarding AnyCast - you offer
AnyCast too? AnyCast DNS we have in the whole world, on every continent, and in Africa also,
which is very rare and therefore we are popular.
We managed to break through this continent and put there our AnyCast network.
In Africa, in which country, if it's not a secret? Tanzania.
Because we've been checking ping in Africa, somehow everything is in a circle and somehow not.
It's kinda hard to find a country where everything works perfectly. Oh, I've understood, we are also
setting up AnyCast. Could you tell something like
the last fail of your company?
Everyone is interested how others fail. For example, the last fail
was because of Czech bank, just the other day it has banned all the transactions,
online payments for our services,
to all non European Union residents and other countries - it was a big fail, which
lasted a whole month, it was not our fault it was the bank's fault but it is very
reflected on our work, on our customers, and we apologise and bring
our apologies to our customers. For bank not working properly. Yes, but you can't explain it,
so it's like our fault that they cannot pay on time.
So yes, this is one of the last fails which we faced and
made us a little bit nervous. We also, were changing legal entity,
as we were testing the product for a separate company,
and we went to PayPal and were told that no problems should arise, and we get business support, though
we come now and the look at as like at dummies: you do it all, and then we will open all the options to you.
But how to start, if we don't have any options? Whoh, you'll start there somehow.
And it's already a month, that we are trying to persuade them that we are the same guys!
It's a month now, and customers have to pay somehow?!
Casus! And could you tell about the most successful or
Any successful advertising campaign? If there was any, or the most
Successful, what you have done in the company - that is what really blasted and went well.
For example, did this or that, or connected CDN
and it pulled up, what exactly have you done that exploded
Thing that exploded, probably was our project
Regnames.ua, which helped us, as Czech company to enter Ukrainian market
and from Ukraine already to enter neighboring states. Because it was
indeed, great progress, which continues till this day,
We are very happy that we got acquainted with this market, how it works,
a little bit naturally differs from European Union market, but still
it is interesting to know how it is there, to get your experience.
Thank you, Albina! Thank you!
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