hi I'm Morgan I'm Harrison we are traveling the world for six months and
we are currently a month into our big adventure we did a little bit of
traveling before and throughout all of our travels, I got to say, have been pretty
lucky nothing that bad has really happened nothing
I never- If it was anything bad it was such a quick fix and we- it's like, not even effecting us at all.
Yeah, this was a little different this was something bad
obviously if things happen we're not you know complaining I mean a little bit we
are complaining but oh we're not- we understand it- we understand exactly what
the things are gonna happen and there are ways that you can avoid it
and there's certain things that you just can't prepare for and this is something
that I feel like that we could have prepared for a little better?
Maybe. I don't think it was our fault but I think yeah we have ways that you could avoid
this happening so you don't have to miss a day of travel you don't have to waste
your money or your time but yeah let's get into what happened.
So the day started out pretty good and then all went downhill when this started to happen.
We are in the midst of a 19-hour travel day because our bus literally
drove right by us and didn't stop. We had to leave our Airbnb at 11:00 a.m. and we
were waiting for our bus for four hours because it was supposed to come at 3:00
and we were very prepared we were ready for it to come and it drove literally
right past us and yeah we waved at it they waved back and they kept on driving
and the bus company admitted to us- yeah- they admitted that happened. So it wasn't
yeah they were like yeah that happened here's a refund.
Which doesn't make up for the fact that we have a night of accommodation that we
paid for that we're not able to use because we're not going to get there
till tomorrow morning so...
Car.
So we get the same on this stoop for hours and hours just waiting for the
next bus and hoping that it will actually stop for us we don't know if it
will stop and we weren't able to buy tickets ahead of time because we printed
the last ticket to the made sure they were all ready, but we can't do it for
these tickets because we don't have a printer or like a computer anything so
Or a place to stay!
Yeah, or a place to stay to do that um so hopefully they led us on the next bus if
they decide to stop which I don't know if they will but if they do then it's a
six-hour drive all through the night to the next place...
So we got to a point where we have a few options um I tried talking to two different ticket sales
concessions and one of them was just for a local bus, so they didn't venture
outside of the town we're staying in and the other one was Croatia bus but their
bus for split had already left for that day. So I tried figuring out like what we
could do to try and get to split faster and my solution for it was to try
and go to Zadar. So Zadar is like a bigger town that's about halfway
between where we were and where Split was. We'd get a bus there and it being a
bigger station a bigger city the chances of there being a bus to split were much
higher. So that's what we decided to do. We tried to do that but, so we waited for
the bus to come for Zadar, but we couldn't buy tickets beforehand because
you need to have 24 hours notice in order to buy tickets online and the
ticket stand that I asked her about wasn't selling those tickets it was a
different bus company. So when the bus pulled up and we asked him if we could buy
tickets he ultimately told us no and that's only because the bus was already
full. You could only go on if you had bought tickets previously and so we were
kind of stuck there. So we had no choice but to sit there until 11:20 at night
and wait for that other bus to come. Yeah our second option we were really hoping
for, wasn't working out. So yeah we knew at that point we just got to wait it out.
Stop!
Right now it is about 10:50. Just to make sure that we don't miss our bus,
I'm sitting on this side of the street, and we got Morgan sitting on that side, so. We're just gonna run out
in front of the bus to make sure it doesn't go by us.
So our bus did finally come but not without its own worries. It actually came 20 minutes late
and online there is a bus tracker there's a live view I GetByBus showing you where your bus is, and the online
tracker said that our bus had left had come and gone the yeah so it was 20
minutes late and online and said it had already come and gone even though we
hadn't seen it so we're thinking the bus just didn't stop, again. "We missed it somehow?"
Yeah, and we were just waiting there no buses have gone by. So yeah we were ready
to, I don't know stick it out, by some taxi service or something just wait all night
again. But it did come thankfully we waited the 20 minutes it was very
nerve-wracking though. But there are a few things we could have done to cover our bases.
First thing I think we should talk about actually is about what GetByBus
is, and why we had that problem. So GetByBus kind of works like StubHub
where they take a ton of different like, people who sell tickets and they congregate
them and not really people like companies who sell tickets and they
congregate them onto one website. So GetByBus sells tickets at particular like
locations that buses are going by but the bus companies themselves aren't
scheduled to stop there and GetByBus needs to communicate to that bus company
that "Hey we sold the ticket in this small town you need to stop because we
sold tickets there" and that's ultimately why they didn't stop is because that
communication happen and so when we're waving the guy
down and he's just like kind of shrugs and goes "I don't know why you're waving
at me", that was why it was because GetByBus didn't tell him the stop and he's
not scheduled to stop there so he's not gonna stop there for no reason.
This is what we understand, anyway from what we were told by customer service.
Right, exactly. I think something else we should mention too,
is GetByBus did give us a refund- Although we haven't checked yet to be sure.
We haven't, no. They told us that was gonna take- True. Told us they might take a while.
-take about two weeks worth of business days. We asked them about
accommodation charges too because we missed out on a night of Airbnb.
We didn't sleep we just got there and we were able to drop our stuff off but that was
at 6:30 the next morning. -It was a waste of money.
And they told us to contact the actual company- Which was Varaždin?
I don't know if I'm saying right. -We will put the name up here. -They didn't respond to me I
emailed them because GetByBus told me we done all that we can do we can only
give you a refund at this point you need to contact the actual bus company that
didn't stop. So I did. I emailed them, they didn't get back to me so thanks Varaždin.
Yeah, so that was something that kind of irked us a little bit but I
guess there were some things that we could have done that would have
prevented this from happening if we were extra prepared I'd like to put it as but-
Although I do want to say it for if the bus companies' listening, it's not our
fault that this happened, -Right- but these are things that it could prevent,
you know, extra extra extra layer of protection, because- instead of wearing two safety clips,
we should have worn six because of the situation is however putting it. -Yeah-
This is something if you are traveling definitely something to think about.
Maybe even if you're not traveling in your own country, I don't know, the buses
might not be well in America, orwherever you are. So it's always good
just to be sure that you're going to get to where you want to get and these are
some things that we have for you. The first one is to buy a bus ticket early.
Leave early. This is actually kind of my fault because I- we checked out, we had to check
out of our Airbnb at 11:00 and the bus didn't come till 3:00 and so we had to
just wait for a few hours. -Something we, you had even said, she just wasn't thinking she was like
oh we could sleep in and we just realized "Oh crap! There's a checkout time." -Yeah.-
So we took that later bus. There was a bus at 1:00 and there was one I think at 11:30
but we decided- we were just like "I'll just take the- the closest, sort of the last
one" because we just wanted to sleep in. -I was in my head, I was thinking "We'll
relax. We don't have to get up early" but not realizing there's a checkout time
there's not always checkout times for Airbnb. Our other Airbnb's have been
more lax and there actually wasn't a checkout time, so. You know, planning
for six months of travel sometimes ya slip up, but yeah definitely try to
get there early because, like he said, there were earlier ones and if we missed
the 11:30 we could have gotten the twelve or whatever and instead we hit
the last one until 11:20 at night. So just get there early. It's worth it.
So another thing you could do is if you are using a service like GetByBus and what
we actually did for the second bus, the one that came at 11:20, is we ended up
contacting them and asking them to make sure that they're actually telling that
bus company to stop and to confirm with us that they received the message so
that's something we had them do just because we didn't want- hah, we don't want to
miss our bus and have to literally sleep on the street that night, so.
Be sure- this is the simple one and I think most people do this anyway, but just be sure
to confirm with your bus driver that you're on the right bus. We almost got on
the wrong bus again at like 11:00 at night because it just seemed like they
were going the right way and they didn't really talk to us but we really confirmed,
"Is this going to Split"? and then they told us "No". So just be sure and in fact
we actually talked to a woman two days ago who went on the wrong boat because
she didn't confirm where they were going and she had to like jump off the boat
right before they left. So just make double sure with whoever's
driving that this is in fact the right bus or boat, whatever.
Something that you could also do too, is to take photos of yourself
waiting at the bus station with timestamps. That's something that, well,
us being like stupid vloggers is something we did that kind of gave us
evidence to tell them "Hey, we're here". -It helps. It helped because it proved to the
customer service lady that we were at the bus station and without it, I don't
know. She didn't take it seriously until I sent those photos. So it's
definitely good to have in this day and age most people have cell phones to save
the picture. You can delete it if you don't need it. -Right. So if you do find
yourself in the same situation that we did just obviously just contact customer
service we just kind of don't be angry with them is what I would suggest I
think just working in customer service myself and different like restaurants
and retail and all that bologna it's just so much nicer to deal with people
who are not freaking out at you. Like if someone was yelling at me I just be like
"I'm just gonna leave them in that situation". -Yeah it's usually not that particular customer service
representative. It's not their fault, usually. -Right.- They're just trying to
make the best of the situation and if you're a reasonable person they'll be
reasonable back. -Exactly- but definitely what I want to say is don't just think
"Oh money lost. Oh well. Oh well". Do something about it. You should contact
them, because why waste your money, you know? You can get their refund. I feel
like a lot of times people are, I don't know, maybe they just want to forget
about the situation and move on or maybe they feel like nothing's going to happen
but you need to tell the company this. You should try to get your money back
and usually you will at least get a refund. Unfortunately, we didn't get it
refunded for the money lost at our Airbnb but we got a bus ticket money back and
either way the company should know that they're failing that this because
most likely you're not the only one who's had to deal with the situation like
this so either way they should know. So definitely tell them. -Something else too.
Make sure that you have some sort of internet because we were very fortunate
that there was Wi-Fi around, it was free and didn't have a password. -We were very lucky
that there just happened to be Wi-Fi because we didn't have
-We didn't have SIM cards, so it was- if we didn't have that we would have been like
kind of screwed. -We would have probably had to find a SIM card and buy it that
day. -Right exactly which in that small town... I don't know if there is any -I don't think there are any!
It was a really small town so it was like, it was a big risk we took and we got really
lucky with it. -Yeah I haven't seen free Wi-Fi the last few times- places we've been to, so.
Yep. We even when walking last night for a few hours and couldn't
find any. -Yeah.- Anyway of that just about sums up our first -First REALLY bad- yeah
really bad travel experience. -Stuff happens.- -Yeah- -It's like, it's not
the end of the world but just having that extra level of protection I guess
can really help you. -If you've been in a situation like this or if you know any
other information that maybe we didn't cover and maybe that you feel like would
be good advice, let us know. Just say it in the comments. -Yeah we want to know too.
To prevent- I mean we still have five more months of travel. -Yeah!- -We want to know your tips
We're always learning. If you did learn something give us a like and, if uhh... -Just hit subscribe. Come on!
I don't even have 400 subscribers yet. Just hit subscribe, please! I need it!
We're getting there. We're almost at like, We have- we get a new subscriber like every three days
And then we lose like, one every like, week. -Yeah, so just please hit subscribe. -We're getting there!
Thanks for watching! Bye!
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