>>>Fuck it up, Namjoon <3 <<<
>>My friends :D<< "What the fuck is that?" "Whale" :D
>o<
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Hello, here's Ted with OAXRAY, and today we are going to talk about how you can get
negative buyer feedback removed on amazon.com
So, if you have been selling on amazon.com long enough, eventually you are going to run into the problem of getting a negative feedback,
and if you are selling on amazon FBA there are a few reasons that those feedback can be
removed, you can keep yourself in good standing with amazon.
In my selling time on amazon I generally kept between 97% at the lowest to a 100% feedback
rating, depending on the year when I was selling.
But, generally, it's about 98 – 100% in most years.
So, first of all buyers can remove feedback but it's at their discretion, so if you
get any feedback and it's something about your product or service I often will not do a quid pro quo
with them, I would generally say something like I see that you have a problem with this
item, can I send a replacement, and then I would send the link and if you would like
to reconsider your feedback please do that.
You can not say I'm only going to refund you, or I'm only going to send you these
things if you remove the feedback what I generally put it as, I'm going to do this for you,
sorry about the problem, and if you reconsider it would be helpful, thank you.
You don't wanna do the quid pro quo, amazon doesn't want you to do that, they don't
want you to say you are not going to get a refund unless you give me positive feedback,
or unless you remove the negative.
What they want you to do is give them an option and not do something like quid pro quo situation.
So, first of all, if a feedback includes obscene language, I've had this only one time, I
don't remember what it exactly said, I just remember it was very upset cursing and things
like that, so amazon will remove that, they don't want that on their website.
Also, the feedback that includes sellers personal information, for instance, if you send someone
a package who has your shipping label address on there, you don't want your shipping address
or any other information, like your first name, your last name, maybe you wanna to protect
that information.
So if happens that someone grabs that information and says Tedric Paulk at this address sent
me this and it was in this condition, you know, you may not want your personal information
out there.
So, that's one thing that they will remove, also the entire feedback comment is product
review, so sometimes I get a comment, let's say it's on a DVD, and the DVD is in perfect
condition, but the DVD is a movie that nobody likes so the person says this movie sucked,
you know...it was boring, or something, then things like that will be removed and the entire
feedback comment is regarding fulfilment or customer service and the item is fulfilled
by amazon, so if someone says item arrived after Christmas, and you are FBA that's
actually one of the better feedbacks that you can get, because that's always gonna
get removed.
That was an easy one to be removed, sometimes it's automatically removed.
Now, let me show you pretty quickly how to go trough this and get a feedback removed.
Now, once you are on this page we go to selling on amazon, customers, and orders and then
we can select the order or input one in here.
We hit next.
And sometimes depending on amazon, sometimes, say that you can dispute the feedback otherwise,
you can go to other customer and order issues if you do not see it here.
You can click on next and then you can describe whatever the issue is, so for instance if
feedback says that the item was delivered late, then we can put feedback as the contact
reason and here for the describe your issue we can put that feedback as related to the
FBA service and not your personal service.
Keep the order ID there, then from there, we can either have a callback or an e-mail,
then hit send.
Some of these will be automatically removed, sometimes it actually takes that someone actually
look at this, but in most situations, things are going to be approved as long as it's
not your fault.
Now, if you are sending an item and it have shell on it, you are listing it as new, then
that means you made a mistake and not amazon, so generally those aren't gonna be removed,
but anything you think can be amazons fault or the customer is talking about the product
review or the other reasons we went over then you can get these reviews removed pretty easily.
Thank you guys very much, have a great day and make some money using OAXRAY.
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